In a company such as Elettra Srl,
concessionaire of the distribution of AEG products, client service
is a strategic area which the whole organisation must carefully
observe, but in particular the Technical Office and Logistics
because these sectors are principally involved in satisfying client
needs.
The Technical
Office not only proposes the formulation of quotations and
the handling of workorders, but also carries out the important after-sale
function of communicating prevalently technical information to the
client, not only about the products but also about their application
and interaction. Whenever necessary, the Technical Office becomes
directly involved in the installation of these highly technical
products. It guarantees the presence of an interlocutor who is ready
and careful about even the most sophisticated client needs, proposing
alternative and coherent solutions.
Logistics
establishes a professional relationship through careful handling
of the exceptions in the same way, therefore the client does not
have to face a bureaucratised devices that is slow and articulate,
but immediately finds an interlocutor who can quickly supply all
the necessary answers.
